Guarantee and returns

Warranty

The guarantee Masquedar, guarantees the quality of the product that protects, in the legally established terms, for a period of one year expandable to two years depending on the product or manufacturer.

Failures caused by negligence, beatings, misuse or manipulation, unsuitable tension, improper installation not performed by the authorized Technical Service where appropriate, or materials subjected to wear due to their normal use are not included.

In those incidents that justify the use of the guarantee, reparation, substitution of the article, reduction or return shall be chosen in the legally established terms.

The guarantee will lose its value:

- If you modify, alter or replace some of the data of the same or the proof of purchase.
- If both the identification number and the guaranteed apparatus itself are manipulated or repaired without the knowledge of the Technical Service.
- If you lack the signature or seal of the establishment.

To make use of the guarantee, it is essential to submit the certificate of guarantee together with the proof of purchase.

Our guarantee includes that all products sent wrong, faulty or within the warranty period of 3 years. transport will always pay Masquedardos.com. In guarantees during the first year to the orders made for Spain and Portugal the first year all the transports will be free, during the second year the transport will be paid by the customer entering into guarantee the labor and the necessary parts for the repair of the product that is guaranteed, this transport of the second year warranty will always be provided budget for the acceptance of the payment by the customer.

To give effect to the guarantee contact us on the phone 960627098 or send us an e-mail to the following address: orders@masquedardos.com

Return of an article

To return, send us an e-mail, via the following address: orders@masquedardos.com or calling 960627098 from 10 to 13.30h from monday to friday.

The items offered in our stores are supported by important commercial firms. Offering the highest quality and the best guarantee is our commitment to our customers. If when you receive your order you are unsatisfied, you have a period of 90 days, from the date of receipt to execute the right of return. Delivery and collection costs in case of return shall be borne by the customer.

To make such a return, the product must be in perfect condition as it is sent without notice that it has been used, it has to have its original packaging, it has to get us well closed and with its protected box as it was sent with black or similar film so that the company sticker never damages the original box. Once the goods have been received in our warehouses, and after checking the status of the goods, the refund of the amount will be made in accordance with the payment method made by the customer.

Very important: in all the products that are intended to return and are not in perfect condition, the customer will have to be returned by paying the amount of the new sent, with which to any doubt please contact us to approve the return, in electronic dianas will not be accepted returns in dianas that are marked in their back, we must take into account this detail before mounting them on the wall as this product would already be marked and would be used with which not. In darts and accessories will not accept returns if you have played with it and are marked, darts simply if they fall to the ground are marked and this detail is very important to review before a return, before any doubt please contact us before.

Our goal is always that all customers Masquedardos.com that's right satisfied with the treatment received by our customer service team, either by making a purchase, by making a phone call or visit in our physical store in Valencia, so please contact us in any doubt before making a purchase, so we will be able to clarify and advise you perfectly so that you always buy the best product that fits the needs of each customer and with all the guarantees we offer in Masquedardos.com